Who are you?
Sneakers was founded in 2016 as a retailer of rep sneakers. In 2018, we were
interviewed by VICE NEWS about our industry and operations. We are based in the
city of Putian, China.
Does the price include
Yes, our prices include free shipping to the US and
Canada. Due to the recent price
increases by all major couriers we do have to charge $20 an item for shipping
outside of the US and Canada
What currency is your site
Everything is sold in US Dollars. You can change the currency at the top of our
page to get a general idea what it would cost in your currency, however, when
you checkout you have to switch it back to USD otherwise you will get an
What forms of payment do
We accept payment by Credit Card, Cash App or Coin Base.
How long does it take to
process my order?
In most cases we will email you your tracking # one week
after you have placed your order.
How long is the delivery
Shipping to the US and Canada takes 7-10 days, to Europe and
other countries roughly 2 weeks.
Shipping times depend on how fast your package can clear customs.
What is your
ARE FINAL, we operate on a strict NO
RETURNS and NO EXCHANGES policy.
This is due to the prohibitive cost of shipping back to China. In general, you
would be looking at a minimum of $80 to return a pair of sneakers to us which
we will not cover. We highly recommend that if your sneakers do not fit well,
you can try to sell them on local marketplace. Our sneakers are all highly
sought-after models and you should have no problem asking for more than what
you paid for!
I received a tracking #
but it only states Shipment Information Received and hasn’t updated.
If you see this message it is completely normal. We state when we send you your tracking #
that your tracking # WILL NOT UPDATE until it clears customs which is the
longest part of the shipping process.
Once it clears customs it will be delivered 3 days later.
I see there are many sites
with your name which is the real one?
ChanzSneakers.co is our only website, beware of scammers
using our name. You will lose your money
purchasing from those other sites. This
is our main Instagram page as well https://www.instagram.com/chanzsneakers.co/